At tattoogeneratoriq.com, we strive to provide high-quality AI-generated tattoo designs and excellent customer service. This Refund and Returns Policy outlines the terms and conditions for refunds and returns for our digital services and products.
Digital Services and Products
Our services primarily consist of digital products including:
- AI-generated tattoo designs
- Premium subscription plans
- Credit packages for design generation
- Custom design services
- High-resolution design downloads
Refund Eligibility
Subscription Services
Premium Monthly/Annual Subscriptions:
- Refunds are available within 7 days of initial purchase
- Must not have generated more than 10 designs during the refund period
- Refunds are not available for renewal charges unless cancelled before the renewal date
- Partial refunds are not provided for unused portions of subscription periods
Free Trial Periods:
- No charges apply during free trial periods
- Cancel anytime before trial expires to avoid charges
- No refund necessary as no payment is collected during trials
Credit Packages and One-Time Purchases
Design Generation Credits:
- Refunds available within 48 hours of purchase if no credits have been used
- Once credits are used to generate designs, refunds are not available
- Unused credits do not expire and remain in your account
Individual Design Purchases:
- Refunds available within 24 hours of purchase
- Not eligible for refund once design has been downloaded in high resolution
- Refunds not available if design has been used commercially or shared
Custom Design Services
Personalized Design Requests:
- 50% refund available if we cannot fulfill your custom design request
- No refund once initial design concepts are delivered
- Revisions are included in the original price up to 3 rounds of changes
Non-Refundable Services
The following services are not eligible for refunds:
- Designs that have been downloaded, saved, or used
- Services used in violation of our Terms of Service
- Subscriptions cancelled after the 7-day refund window
- Credits purchased more than 48 hours ago (if any have been used)
- Services purchased with promotional codes or during special offers (unless required by law)
Refund Process
How to Request a Refund
To request a refund, please contact our customer service team:
- Email: support@tattoogeneratoriq.com
- Contact Form: tattoogeneratoriq.com/contact
- Response Time: We aim to respond within 24-48 hours
Required Information
When requesting a refund, please provide:
- Your account email address
- Order number or transaction ID
- Date of purchase
- Reason for refund request
- Screenshots or documentation if applicable
Processing Time
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing times may vary (typically 3-10 business days additional)
- PayPal refunds typically appear within 24-48 hours
- Credit card refunds may take 5-10 business days to appear on statements
Returns Policy
Digital Products
Since our products are digital in nature:
- Physical returns are not applicable
- “Return” constitutes removal of access to downloaded content
- Upon approved refund, access to premium features will be revoked
- Downloaded designs must be deleted and not used commercially
Account Access
Following a refund:
- Premium account features will be immediately revoked
- Account may be downgraded to free tier
- Previously generated designs may remain accessible unless specified otherwise
- Custom designs will be removed from our servers
Dispute Resolution
Chargebacks and Payment Disputes
- Contact us directly before initiating chargebacks with your bank
- Chargebacks may result in account suspension
- We work to resolve disputes amicably and quickly
- Excessive chargebacks may result in permanent account termination
Customer Service
We encourage customers to contact us first to resolve any issues:
- Most concerns can be addressed through customer service
- We may offer service credits or alternative solutions
- Communication helps us improve our services
Special Circumstances
Technical Issues
If you experience technical problems that prevent service use:
- Contact support immediately for assistance
- We may extend subscription periods for documented outages
- Refunds may be provided for extended technical difficulties
Billing Errors
- Incorrect charges will be promptly refunded
- Double charges will be reversed immediately
- Contact us within 30 days of noticing billing errors
Service Changes
If we significantly change or discontinue services:
- Existing subscribers will receive 30 days advance notice
- Pro-rated refunds may be available for affected subscriptions
- Alternative service options will be provided when possible
Exceptions and Legal Rights
Consumer Protection Laws
- This policy does not limit rights under applicable consumer protection laws
- Additional rights may apply based on your location
- EU customers have additional rights under consumer protection regulations
- Australian customers have rights under Australian Consumer Law
Force Majeure
Refunds may be delayed or modified due to circumstances beyond our control, including:
- Natural disasters
- Technical failures beyond our control
- Payment processor outages
- Legal or regulatory changes
Contact Information
For refund requests, questions, or concerns about this policy:
Customer Support:
- Email: support@tattoogeneratoriq.com
- Contact Form: tattoogeneratoriq.com/contact
- Response Time: 24-48 hours
Billing Inquiries:
Policy Updates
We may update this Refund and Returns Policy from time to time. Changes will be communicated through:
- Email notifications to active subscribers
- Prominent website notices
- Updated effective date on this page
Continued use of our services after policy changes constitutes acceptance of the updated terms.